Refund policy
Every GetUp item is printed to order, just for you. That keeps waste down, but as a non-profit with a small team of campaigners, it does mean that our ability to offer returns and refunds is limited. Unfortunately we cannot offer refunds or exchanges for change of mind, including if you order the wrong size.
If something's wrong with your order
If your order:
- arrives damaged, faulty or misprinted
- isn't the item, size or colour you ordered
- doesn't match its description, including the measurements in our size guide
- doesn't arrive
email shop@getup.org.au with your order number and a photo of the problem.
We'll send a replacement or refund you, whichever you prefer. In most cases you won't need to send the item back.
Change of mind
Every GetUp item is printed to order, just for you. That means we can't offer refunds or exchanges for change of mind, including if you order the wrong size.
Please check the size guide on each product page before you order – it lists the actual garment measurements.
If you do end up with an item that isn't what you want or doesn't quite fit, we encourage you to make it a gift, and help spread GetUp's campaign messages far and wide! All proceeds from our merch goes to funding GetUp's important work (and fairly compensating the artists we partner with), so we hope you'll understand why it's just not possible for us to offer refunds or exchanges when you change your mind.
Cancelling an order
Orders go to print quickly. If you need to cancel, email us straight away and we'll do our best to cancel. If your order hasn't been printed yet, we'll cancel it and refund you in full.
Contact us
shop@getup.org.au
285a Crown Street, Surry Hills NSW 2010